What Makes A Great Property Manager?

As experienced Property Managers, managing residential blocks of flats in Leeds, Manchester, Doncaster, London, and all around the UK, we have taken a look into what makes a successful Property Manager and how our staff differentiates themselves from your typical agents:

A property manager’s job is a highly varied role encompassing multiple disciplines from accounting and insurance to project management and contract negotiation. With such a varied role it is more important than ever to ensure the right type of person is managing your building.

What does a Property Manager do?

Property management is a widely varied role with multiple tasks, which requires a very efficient and effective person to undertake these duties with the ability to communicate fluently with all parties.

  • Overseeing the day to day repairs and maintenance
  • Management of major repairs or re-decorations
  • Attending meetings for each client, typically quarterly
  • Liaising with all relevant parties such as Freeholders, Leaseholders, Contractors
  • Overseeing the financial health of the building including service charges, arrears, cash flow and budgeting
  • Management of onsite staff such as the concierge / porters
  • Manage all insurance related issues as well as overseeing the insurance policy
  • Implement and review a health and safety strategy for the building including fire safety

Property Management Software

As with any successful team, they require the tools to efficiently carry out their tasks and this starts with the property management software systems. IPM use the latest system from Qube which includes a client portal where leaseholders can access all the information they need for their accounts and development. This means that information that is input by our property managers can then be automatically uploaded onto our clients portal so they receive frequent updates and automatic information downloads.

Property Management Support

Property management tends to be a labour intensive role and as such, a client can require a supportive business resource to effectively carry out its tasks as detailed above. Our expert property managers will be the first point of contact for clients.

Expert Property Managers

At IPM we ensure that our property managers are qualified, skilled and professional, keeping each individual updated by attending the latest property management courses. As well as technical ability, property managers need to have the emotional capability to manage not only the property but also to nurture long lasting relationships, both professionally and personally as managing a persons home is a very personal process and one which many property management companies fail to grasp.

Overall, it is so important to understand that aside from the professional technicalities of property management, the relationship building aspect is essential to the long-term customer satisfaction, which we pride ourselves on.

We will ensure you get the best possible experience of living in your home whilst we manage the upkeep and maintenance of the building ensuring it remains a valuable asset. We will proactively resolve issues such as repairs and insurance claims, quickly, monitoring completion levels of contractors such as cleaners and gardeners, so we are able to statistically provide the most beneficial property management service in the property market.

Contact IPM today to be part of our exclusive portfolio and benefit from the knowledge and expertise of our dedicated Property Managers.